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(a) An aggrieved person who has made a complaint to an owner in accordance with PSC 128.40 may petition the County for review of the complaint if it has not been resolved within 45 days of the day the owner received the original complaint.

(b) The petition for review must be filed with the Department within 90 days of the date of the original complaint.

(c) The petition must include the following:

1. Name, address, and telephone number of the person filing the petition.

2. Copy of the original complaint to the owner.

3. Copy of the owner’s initial response.

4. Statement describing the unresolved complaint.

5. Statement describing the desired remedy.

6. Any other information the complainant deems relevant to the complaint.

7. Notarized signature of the person filing the petition.

(d) The Department shall forward a copy of the petition to the owner by certified mail within 10 days of the Department’s receipt of the petition.

(e) The owner shall file an answer to the petition with the Department and provide a copy of its answer to the complainant within 30 days of its receipt of the petition.

(f) The answer must include the following:

1. Name, address, and telephone number of the person filing the answer.

2. Statement describing the actions taken by the owner in response to the complaint.

3. Statement of the reasons why the owner believes that the complaint has been resolved or why the complaint remains unresolved.

4. Statement describing any additional action the owner plans or is willing to take to resolve the complaint.

5. Any other information the owner deems relevant to the complaint.

6. Notarized signature of the person filing the answer.

(g) The complainant and the owner may, within 30 days following the owner’s filing of its answer, file such additional information with the Department as each deems appropriate.

(h) The Department may request such additional information from the complainant and the owner as it deems necessary to complete its review.

(i) The Department may retain such consultants or experts as it deems necessary to complete its review.

(j) The Department shall issue a written decision and may take such enforcement action as it deems appropriate with respect to the complaint.

(k) The Department’s decision and enforcement action is subject to review under Wis. Stat. § 66.0401(5). [Code § 12.18.3-36.]